Frequently asked questions
How do I get the resources I buy?
Once payment is complete your permanent access is created and you can download the files from your Workspace.
Are the resources editable?
Yes. They come in editable formats with usage instructions.
Can I use them with my clients?
Yes, under an individual professional licence. Reselling or redistributing them is not allowed.
Do you offer refunds?
These are digital products with immediate access, so the right of withdrawal is waived once the download starts, except for errors or faulty files.
What does Neo+ include?
The included library, advanced tools, Neo AI and exclusive resources while the subscription is active.
Can I cancel Neo+ any time?
Yes, from your Workspace. You keep access until the end of the paid period.
Do I get an invoice?
Yes, one is issued automatically for every order and subscription.
What exactly does Neo AI do?
It generates professional documents (proposals, contracts, briefs, copy) from your answers, following the Neo Lance method.